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Details:
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Title: Reinventing Your Contact Center: A Manager s Guide to Successful Multi-Channel CRM |
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ISBN: 0131837893 |
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EAN: 9780131837898 |
| Authors: Lisa M. Schwartz, Lana M. Ruffins, Natalie L. Petouhoff |
| Publisher: Prentice Hall |
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Format: Paperback |